It seems ridiculous you can be fining people nearly 5 months after the offence. At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! Thanks and regards from the disperate Italian vacationer (family included). There is no way to alter the amount so if it asked for 3 I could not have just paid 2.50. Since its inception, motorists have complained of being charged twice for a single crossing. Shane Warne death anniversary: Adam Gilchrist, Ed Sheeran and Bill Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. On the crossing there is nothing! Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. Its fine if you have permission from the owner. Dart charge penalty | Motoring discussion - Honest John The whole system has been designed and set up to catch out motorists. Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. I have only just remembered that I didnt pay for a double crossing 19 days ago. The first hotel did not provide WiFi and so I was unable to search online. Trading address: The Grange, Grange Road, Malvern, WR14 3HA. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). when I passed there, coming from the North, I remember we found the tollbooths open, Two months later, they want 105 each way with a court demand with no warning (even though they still took the toll charge when I paid online), I am trying to fight it as I contested it but I feel helpless. The chap then advised i had another 7.50 to pay which now clears everything up. However, this is best for those who use the crossing on a regular basis, because users have to pay 10.00 to join. It is free to use the crossing between 22:00 and 06:00. , but my credit card has been debited. In many circumstances, parking tickets are not enforceable. At the bottom of the next page is a button with Make a representation written inside. I have the same issue. Just RTS their scare mail and tell them you have no contract with them. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. I received a Charge Certificate in the post yesterday (22/01/2016). Crossed on Saturday for the first time. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. How do I submit a Dart Charge appeal? I have seen photographs of the sign which seems quite confusing. The consequences of this mean you must also pay an extra 50% within fourteen (14) days of receiving it. You must appeal to the adjudicator within 28 days of the Notice of Rejection is received. So i now face paying a total of 1050 for this oversight. I later received a penalty letter. or at least set up a payment point at the eurotunnel and ferry stations. Are these extenuating circumstances? Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. Have you seen the section on this article covering a firm called Dartsave? If the former it seems a very good idea, seems one would win all round. I then went to independent tribunal where I won. Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. Job done Chiedo di rivalutare la mia sanzione e di poter abbassare la quota perch se ci sono 300.000 autisti che non pagano ci sar pure un motivo. How to dispute a fine from the Dartford Crossing - Highways Industry 00000727412022FYfalse000002342600003152560000013372http://fasb.org/us-gaap/2022#AccountingStandardsUpdate201613Memberhttp://fasb.org/us-gaap/2022# . Required fields are marked *. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. As somebody else has commented, the whole system seems designed to trick you into having to pay an extortionate charge. Hello to you all from a desperate Italian vacationer. This is the sort of initiative that makes people feel that authorities are working against them rather than providing them with a service and supporting them. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. My other half and I used the tunnel last year October time as we moved address and was on our way to IKEA. I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous! Pre-Owned 2014 Dodge Dart SXT near La Vista, NE where they asked me for a payment of the DART CHARGE Lets hope the prospect of an inquiry announced today after people power forced it might look at such issues as well. Why not give all motorists a fair chance of understanding what to do? Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. Ive got exactly same problem on 2.10.2015 received letter with two pieces of paper and envelope one with pcn dated 14/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. steve. As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? However, when I check online that the payment was credited to that crossing, it does not show the crossing I made and therefore shows I am in credit by 2.50! Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. Yes use Payzone shops. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! I havent received anything through the post about a fine or request to pay the charge. In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. In short, I would relax and enjoy the fruits of your shopping trip. Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! Welcome to England !! A MOBILITY ISSUED VEHICLE only is free and that is on the registration so is picked up as you go through. Now I am back home, I have made the payment using my home internet access, but have missed the less than 48hrs deadline. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). However, the website is not clear if it has taken payment with relation to last nights crossing. Hi. Your email address will not be published. Keep a copy of any payment advice you receive. The 14-day grace period doesnt start until yo uget the PCN. We rent so he mayve lived here in the past but hant for the last two years what do I do!? Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. Disabled badge holders are exempt from the Dartford Crossing charge. Two months after the incidents. I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. They hung up on me.As i have never recieved a fine for the 1st of Feb and as far as i was aware it was paid do they have a certain time limit to send something to me cheers jim. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. We assumed that as we had by this point paid 2.50, we had complied. They check the picture and accept the mistake immediately, blame the computer recognition system and say they will take steps to avoid repetition and then a few weeks later another PCN, and another set of costs for me to challenge them. And yet they penalise us if we are unable to be on line. I have just done a quick crossing to France had my pennies ready to pay at the bridge, but no way to pay. A BLUE badge .is NOT free. This is never made clear. Paid Dart charge late and first notice of a fine is 105! The result? Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? This will be a local council PCN, which is received on the spot. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? I didnt even know about those charges as it was my first trip around London. In France motorway tolls are collected by automated credit card readers, why an earth does the UK have to be different? This is the second time Ive gone through it, but I paid on my first journey many months ago . I say Whoa! Feeling like hot potatoe here. Once I got to France, my phone would not work at all except on WiFi, and so I was unable to search online. Yes I am one of the 300,000 drivers in one month to get stung by our lovely Department Of Transport. Pay online: Pay for an individual crossing online by heading here before midnight the following day.Pay here. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. Have a good visit. Maybe we in the north of England are destined to find out the hard way that this charge exists. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) FightBack Forums > Dart Charge - PCN(s) - Rejection - PePiPoo Contact Us - Dart Charge - GOV.UK Its not the extra 3 that they asked for, its the principle of the fact that it was their computer system that told me what to pay. Yes its not made to be easy. You could get a Dart Charge penalty charge notice for several reasons. The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. The phone number provided is out of service. Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. but I was not able to pay on time the previous payment Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. The reason? Can you please advise on what I should do? Kind regards Sadly, calling will not help achieve anything and will just use up your time. How Much Is A Dart Charge PCN? | Huuti Dart Charge Enforcement - Bailiff Advice Online Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay my 271 fine. Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. Thanks. I was aware of London congestion zone but not Dartford crossing. Need more signs as to cost of fee and how to pay. After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. Hi Chloe I phoned Dart Charge and was told that actually there was a third penalty to be issued for another day. I used the crossing on the 15th of October 2017, and paid 5 for 2 crossings (1 north bound, 1 south bound) on the 16th and received a receipt via email. In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. Enter postcode of the tunnel or your destination where you can pay. You should have a good chance of success. I then boarded a ferry which had such inadequate WiFi that I was unable to search online. 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. Make sure you keep a record of making the payment. I had by accident misspelled the vehicle registration number (just realized when looking at the details of the payment receipt) and got a penalty notice in the post. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. click on Start Now button No probs Dennis. This is then used to pay for crossings, but occasional users will have dead money left in the account. As you should have received a 14-day period to pay the original toll from when the letter arrived. Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. I think making an online payment or on the phone (when it starts working again) would be the best bet. You should be fine. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. While his Dartfordcrossingtoll site is not asking for money, its likely that some wont be for built with such innocent intentions. There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. This'll halve if you pay it within 14 days, but increases to 105 if you don't pay. Shit system just like everything else dreamt up by money grabbers in government. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. You will be able to modify it. I was very surprised. I pity those who have to make the journey on a weekday rush hour. This is for two reasons. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. Any truth in the rumour that PCN is Latin for: More Cash for George???????? If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF What the hell are they playing at. Barring in mind I had the money ready to pay on the day of the journey . I dont hate much in life, but the Dartford toll system is something I really hate. I did both the one off charge of 2.50 and the dart account of 10. In Canterbury a couple for example were open 5am till midnight. Chiedo se possibile un rimborso e una risposta. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? They are not getting a penny more from meit might even be a scam. That sounds horrific can you send the full story? Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. RL. We will be contacting more the Agency and looking for assurances that signage will improve. Simply paying when you get back should be okay for a first offence. My family went over dartford crossing in August on holiday no signs saying when or how to pay didnt even know you had to wasnt till we visited fiends a few days later that we found out went online and paid for both journeys payment was accepted now 4 months later been sent a PCN for 14:50,really annoyed after theyd taken my payment.Mine is a lease car so fine sent to lease company they paid the fine,then took it from my wages, now Ive got to try and claim it back. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. The web page did not mention any outstanding crossings, so I took this as my payment was complete. They have prepared scripts to cut you down when they are speaking to you. Good luck. Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. Sorry to hear about the problems. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. Motorists must pay a fee to use the tunnel, although exemptions exist. If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. Sams also sent a threatening note that demanded 140,000 in cash, to be delivered by a female police officer, or Julie would "never be seen again". I passed over, thinking of that. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! It seems I paid it wrong as I paid it as a one off payment and not a PCN. I am in the same boat. Payment can be made online, by phone, post or at retail outlets. How should I proceed ? 11. Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. You could get a Dart Charge penalty charge notice for several reasons. This is the first and only time the vehicle has crossed. no invoice or payment confirmation. Please, do someone of you know what can exactly happen to me PO BOX 842 A Dart Charge PCN is just simply a 70 penalty issued to you for not paying the river. these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. Write on the PCN NO CONTRACT and send it back, as soon as you pay you have agreed to contract. Could you help a little further and tell me where I write to? Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. Could someone please have a look to see if there are any "holes" in it. I tell everyone I know to avoid it. I have used the dart pay system many times before, and paid successfully. You say that you moved house in May 2020, and updated the V5 then. With cars behind me I had no choice but to carry on driving and miss my turning. Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline and to refuse to accept payment before the fine has been issued. First time ive ever been down that neck of the woods. Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? Hi, Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. We had money in hand ready to pay at booth but saw no booths or barriers so assumed toll had been dropped. Eventually gave up and called the Contact Centre. If you wish for tourists to come and enjoy your country get rid of revenue fleecing schemes like this Rest Assured I will be passing on to everyone I know how despicable your countrys toll system is You can appeal a Dart Charge Penalty Charge Notice within 28 days of it being issued. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. The phone will remind you to pay as you arrive at the your destination or crossing6. There was no information displayed as to how to pay on the road, How am I supposed to know as a visitor that I am supposed to pay a toll! Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). We the coin. If there was a way of auto generating a reminder that would be a great help. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. Hope it helps The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. Can I pay the toll charge when I get home (Sunday 19th July). Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. If you are one of the people who paid twice, contact Highways England to let them know. People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. I paid for a return journey. This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. but typed in car reg as a o not a 0, now have to pay 107. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates.
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