The card can be used at any gas station that accepts the card. The sole purpose of the material presented herein is to alert, educate, and inform readers. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. We are former TCheck Customer, used it mostly for paying lumper fees. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. No way to set up an auto pay. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! There are per card, per month fees, as well a paper billing fees (applied as a default). Worse liar company. The due date was 1/20/2023. These self serving morons could have left my employees stranded without working fuel cards. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Referral Partner Permissions. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. show more WEX Reviews I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. However, not all fleet card types are alike. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Would like to join in class action suit. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. 3 reasons we see people flipping to a fuel card: Apply Now We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. I have been trying to get my claim processed for a month now. These revenues in no way influence our ratings or reviews. RIDICULOUS!! The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Which I upload. It's a cut throat industry. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Audit Your Current Statement To Find Its Hidden Fees. Having issues making the most of your WEX experience? Get special fuel discounts and save on products and services for your business. I mean what do they think we are frauding by going to the dr or getting medication? I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. WEX took nearly $4,000.00 from my business account. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Choose the new status. 2023 Host Merchant Services. Accepting P-cards for Payment: More Defined and More Refined Get clarity before you switch. You bet. All Rights Reserved. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. That means finding a processor who is familiar with B2B transactions. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Our card works at a variety of merchants. Receive your Esso Card That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Get the latest Health Trends & Insights news in your inbox. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. There is some complexity to how fleet cards work. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. I am the bookkeeper for a company vexed be WEX. This review will focus on Wex's payment acceptance products for merchants. Attempts to reach a representative for clarity were again unsuccessful. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Wex Inc also agreed to payout other various costs related to the delay. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Pumacard - Fuel Cards Australia Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Click Authorize Payment and confirm the payment info. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Gift & Loyalty Cards, ISO/Agent Program Enter a note in the Comment field, if desired. NOTE: Follow the same steps to assign a Driver ID. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. In the beginning, the gas card seemed to be beneficial for my business. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. WEX is complete rip-off. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Related Article: Introduction to Credit Card Processing Rates and Fees. Shady company Dont ever deal with them!!! Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. In the Amount field, enter the amount you want to add to the card. Now the meat of the matter what its going to cost? Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Now they want to give us back $86. Trouble Getting Approved? I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. I really would love to accept the Voyager card here at our business. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. UPDATE: Not menti. Thats where Level 3 enhanced data comes in. On the Credit screen, select the contract for which youd like to view the credit balance. Enter a brief description of the new policy, then click Create. Right during our most busy time of the year. Can you imagine what they are charging retailers to be able to take the card? When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. I have no choice but to involve my attorney for CEASE and DESIST. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Worst company in my 50 years of being in business ! Scammers!!! From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. WexLocationCode.setTransientValue("wex02"); Don't Fall Into An Expensive Trap. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Both private businesses and the government use fleet cards. Note: We have adjusted this companys BBB rating according to our own standards. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards It is not intended as legal or financial advice. How does it work? Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Who do I contact? Fleet cards also allow businesses to control how drivers spend on fuel. Where does it work? We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. This company and their employees SUCK. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. How does it work? Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Ive contacted customer service multiple times and spent long times on chat and hold both times. WEX Fuel Cards | Ford Commercial Solutions How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Fleet Fuel Services | Element Fleet To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. WEX fleet cards are used by more than 11 million vehicles worldwide. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Transaction fee:non-Puma stations incur a 0.50c transaction fee. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Still, businesses must have specific equipment set up for companies to accept them. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. However, they all have different requirements and costs for acceptance. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. A fleet fuel card is a card used to purchase fuel from a gas station. Privacy Policy. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. They never revealed that to us and what was noted was a 6.99% interest rate. Find out more about WEX WEX FUEL CARDS WEX appreciates the BBB bringing this to our attention. I became a Wex customer in November 2021. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Vehicle Fueling Information - Wright Express - Kansas The Prompts Information section appears. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high!
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