Why are tickets available on Stubhub but not Ticketmaster? Ticketmaster Blog. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. newsletter. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Some teams, venues, or artists put delivery delays. Nothing was even on the table. (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. Search by team, venue, artist, or event. The starting price will be usual but can go in ascending or descending order in amounts if the demand rises or fall. Not every ticket includes a facility charge. However, it might actually be a fraud. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. It also included MIT economist Sara Fisher Ellison. The firm estimates the global secondary market share will rise to $2.2 billion by 2026, representing a growth rate of about 8% a year; 44% of the revenue growth is expected to come from North America. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. The delivery fees are determined by the venues. [2022], SeatGeek vs StubHub: Which Is Better For You? Ticketmaster is the "primary" seller of the Taylor Swift tour, for example. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Not every event will include a delivery fee. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. "It's capitalism at its finest, supply and demand. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. FanProtect service helps find replacement tickets if something goes amiss. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. Ticketmaster should be able to confirm this for you. Previously, it was known as the largest secondary ticket marketplace in America. 4. Facility charges are determined by the venues. [2022], Ticketmaster vs Live Nation Which One Is Best Option? According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. Tickets are 100% guaranteed by FanProtect. Ability to view venue map. StubHub: $245 - $542. Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. Ticketmaster vs Stubhub: Customer Service. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. Having all of this information makes it easier for you to find tickets that match your budget and interest. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. "A broker is fishing to see what they can get," Cobb said. I'm confused. Selling ticket FAQs. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. No. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. The face value price is the one you see on the website. StubHub acts as a secondary market most of the time. Its supposed to be challenging. As if the way that art challenges us is by testing our abilities to make purchases on a monoliths poorly designed website. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. The company declined to comment.) Both of these online ticket venues have excellent customer support options and large numbers of available seats for a variety of venues. Brooks was born in Tulsa, Oklahoma, in 1962. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. Help us improve this article with your feedback. Ticketmaster vs Stubhub. 7 best ticket site alternatives to Ticketmaster. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Both TicketMaster and StubHub have proprietary applications. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. Stocksy. Is there any way I am able to give these tickets to the buyer? Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. After the switch, you will enter the email address you use to access the community in order to reset your password. 2023 CNBC LLC. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. You will enter your community username and new password and done! So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. The extra fee increases Ticketmaster's profits. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. You can now buy a fraction of a house. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Cookie Notice We accept credit card, Apple Pay, and However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Something went wrong. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. But its worth nothing that this case was won because the fees werent disclosed. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. "It just becomes a part of the overall economics of going to an event," Goldberg says. This tends to be less egregious than the fees imposed by the competition. Not looking for Taylor Swift? Ticketmaster has a website that is easy to use. For Ticketmaster, the biggest selling point is a flexible return policy. Full refunds from participating venues within 72 hours of ticket purchase. After clicking on every continue option, itll search for the best available tickets according to your criteria. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. The prices of tickets available on this platform differ from the actual face value of the ticket. Problem message. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. CPAC used to be a barometer. Specify the number of tickets you want to pay for. They use bots and whatnot which is so annoying. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. "Many more fans will now have. In addition to that, itll also charge an order processing fee. This does not cost you any more money. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. Office Hours. Not looking for Taylor Swift? Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. In most cases, tickets aren't issued until 24 hours before the event. These two companies often offer tickets for the same events. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Tickets can be delivered to your home by mail. Having an extremely large volume allows them to lower their margins. And it may not be clear how to differentiate the two groups. Even for the buyer, searching and doing other movements on their website comes without any charges. So, it is considered the best competition in front of Ticketmaster. Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". Buy and sell your Taylor Swift tickets today. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. He turned to music instead, with his college roommate . It has a good user interface, and the website is user-friendly. Please consider making a one-time contribution to Vox today. It allows you to sell the tickets and transfer them to a new owner. Due to the high demand for tickets, the prices can rise to seven skies. Resold tickets are priced by the individual seller. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. We welcome you to provide your feedback on your experiences with any products that you have experience with. All Rights Reserved. I think weve already covered that.. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. Great, but HOW?? Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. The cheapest prices and best locations vary depending on the event, so it always helps to check both. The charges are typically to help vendors invest in and operate in their venues. This is my first time selling on Stubhub. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Ability to get tickets without visiting box offices in person. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Its a party over here. And the events whose tickets can be ordered will be marked on the calendar of the website. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. Alex Murdaugh sentenced to two life terms for murdering his wife and son. You can transfer as many tickets as you like. New Shows Announced in the U.S.! Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. We are changing the way you register and sign-in to the StubHub Community. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. They will have to create a Ticketmaster account in order to accept the tickets. Tap Transfer. You would transfer the tickets from your Ticketmaster account to the buyers email address. The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by The prices can also vary for different locations, for different states, different days, and different timings. StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Select the date of the event and tap on the option that says Find Tickets. To put it in short, Ticketmaster has a website that is easy to use. Sat, 17 Jun 2023, 17:00. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. and our Donald Bosseau, a man from California who had been organizing an outing with his church group of 27 people, said he was shocked by a 17 percent fee added to the cost of each ticket, and had to waste his time going around to everyone and asking if they were okay with the higher price. How can I transfer them? The prices and their ranges will depend on every event you have chosen. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. There is a 15 percent charge that remains consistent regardless of your ticket price. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. Anyone know how I can contact customer support for Ticketmaster? There are a lot of differences between StubHub and Ticketmaster. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. Re: Ticketmaster wont let me transfer tickets. The prices and their ranges will depend on every event you have chosen. ET. Grab your Garth Brooks tickets at StubHub today. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). Stubhub has a much less flexible return policy. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. Sign up for The Goods newsletter. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. Demand for Taylor Swift concert tickets exceeded every expectation, says Liberty Media CEO. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Monday - Friday, 10:00 a.m. - 4:00 p.m. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. Should you. Sign up for free newsletters and get more CNBC delivered to your inbox. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. Select the seats and have a look at all the other important details. StubHubs website is very convenient to use. If available, select the ticket (s) you want to sell and click Continue. Search by the artist, events, or venues on the big search bar present in the front. Ticketmaster on Tuesday called the demand "historically unprecedented." For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. Elon Musk thinks were close to solving AI. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. discussing Ticketmasters Verified Fan program. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. To learn more or opt-out, read our Cookie Policy. No one else can do that. Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. You can buy tickets online over the website,. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. ViralTalky's team of content writers regularly helps write high quality content. That price tag will get . Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. The fees are a gouge. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! For more information, please see our Depending on the venue, StubHub can show you a map of where each ticket's seat is. These are often attempts to steal your personal information or credit card number, Gray said. Sat Apr 29 2023 6:30 PM Mercedes-Benz Stadium, Atlanta, Georgia. The guide from the brand will help you list your ticket on the website. Ticket fees are high but not entirely arbitrary. A Division of NBCUniversal. In most cases, tickets arent issued until 24 hours before the event. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Try pm'ing a mod at stubhub.community to hopefully get a faster response. What if the buyer doesn't have an account? [2022], Gametime vs Ticketmaster: Which Is Better For You? Press J to jump to the feed. 2. But it becomes a "buyer beware" type market, experts said. Sat, 17 Jun 2023 | You should be able to transfer them from your Ticketmaster account. What is the difference between StubHub and Ticketmaster? Ticket prices can be cheaper than face value. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. Social media is another potential landmine for fans, Gray said. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. Press question mark to learn the rest of the keyboard shortcuts. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Google Pay. How can I change my bank details for my resale order? A-List Members gain access to the best seats and the lowest prices. Reader support helps us keep our explainers free for all. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling.
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